New car delivery delays

[john260164]

Apologies if this is old news but I couldn't find anything on the forums about it.

I ordered my new Audi mid May and delivery was meant to be September. Since then I've received no updates from the garage nor Audi (apparently all affected customers were meant to have received an update from Audi direct), so I enquired. Its not definite (yet), but it looks like the build of my car may not have even started yet. So, if the build was to start now, and extrapolating the 4 months forward I guess I might not get the car until late January? Audi are vague and unable to say why, and have apparently shut down their information system the garage would normally access, so I don't know if its Brexit, Covid or the fire at the micro-processor plant, or what. My garage says Audi have stopped building any cars that haven't been sold and an update is promised in 2-3 weeks. Anyone got anything to add?

 

This found on their website: 

"Update on delivery times

Like many other manufacturers and other sectors of industry, we are experiencing some supply chain issues and a few of our components are in short supply, in particular those relating to semi-conductors, which have reduced our production capacity. This means delivery times for some of our model lines are a little longer than we would normally expect. Please be assured we are working hard to deliver your chosen vehicle as quickly as possible and your local Audi Centre will keep you up to date with what’s happening. We also have cars readily available now from stock – just give your local Audi Centre a call and we can help you identify a perfect match."

Edited September 24, 2021 by john260164

[Shytot]

There's a worldwide chip shortage due to production capacity issues. 

If even one $2 chip is not available, car manufacturers can't finish their $30000 cars. 

They need automotive approved chips so they can't just buy any old chip. 

This is all well documented and Audi won't give any commitments until they have guaranteed delivery of the chips. 

I'd be surprised if this wasn't mentioned when you purchased the vehicle. 

[john260164]

Hi, thanks for the info. There was no mention of any delay when i ordered and no updates since.

[Magnet]

Hello John,

As Richard says, it’s been pretty well documented, and it’s unlikely that the dealership would have involved you in downside the potential for additional delays when they took your order - they just want your order! 
I would be interested in the guarantee in respect to actual price you will be expected to pay at the point of the (delayed) delivery. Also, if your current car is going in part exchange, was the value agreed (and future guaranteed) at the point of order? 
Kind regards,

Gareth. 

 

[john260164]

Hi Gareth, and thanks for your message. The value of my PX was guaranteed at the time and the garage have now increased it so that's reasons to be cheerful!

[Magnet]

Thanks John,

Good news indeed. And a guaranteed purchase price on the new car? 
Kind regards,

Gareth. 

[john260164]

Hi Gareth, yes, sorry, the price of the new car was guaranteed too. Rgds John

[Leimik]

Write to their support or call the Audi office directly because the assembly of your car is delayed.

[Leimik]

Write to their support or call the Audi office directly because the assembly of your car is delayed. And by the way, I did not want to buy a car from the salon because of similar stories where the company is trying to deceive you and delay assembling and sending the vehicle as long as possible. So I thought that if I wanted to buy a good car, I should contact the vehicle shipping service, right? Has anyone here had any experience in cooperation with shipping services? Does it make sense to order a car from them, or is it too risky?

Edited January 2, 2023 by Leimik

[MackenzieWatkins]

 It can be quite disappointing when you're eagerly waiting for your new Audi, and the updates are few and far between. It seems like Audi's communication has been lacking, and it's unclear why the build of your car hasn't even started yet. The speculation about Brexit, Covid, and the fire at the micro-processor plant could be possible factors, but it's frustrating not to have a clear answer.

[Steve Q]

On 7/12/2023 at 9:03 AM, MackenzieWatkins said:

 It can be quite disappointing when you're eagerly waiting for your new Audi, and the updates are few and far between. It seems like Audi's communication has been lacking, and it's unclear why the build of your car hasn't even started yet. The speculation about Brexit, Covid, and the fire at the micro-processor plant could be possible factors, but it's frustrating not to have a clear answer.

Totally agree with you 

[MackenzieWatkins]

I totally understand your frustration with the delivery delays for your new Audi. It's disappointing when you don't receive updates as expected, and it's even more frustrating when you can't pinpoint the exact reason behind the delay.

[fatatris]

Back in 2021, the entire auto industry was grappling with multiple challenges, like you mentioned—Brexit, Covid, and that pesky semiconductor shortage.

[fatatris]

On 10/7/2023 at 6:44 PM, fatatris said:

Back in 2021, the entire auto industry was grappling with multiple challenges, like you mentioned—Brexit, Covid, and that pesky semiconductor shortage.

It sounds like you were really caught in the crosshairs of those disruptions.
It's not unheard of for car delivery to be delayed under such circumstances, but the lack of communication from Audi and the garage sounds particularly frustrating. Companies specializing in car transport, like A1Auto, know that keeping the customer informed is crucial. Whether it's international shipping or just getting your car across the state, transparency and regular updates are essential, especially when there are delays.

Edited October 10, 2023 by fatatris

[AndyPhan]

I've heard of others in the same boat, and it's frustrating not getting straight answers from the garage or Audi themselves.Seems like they're blaming it on a mix of issues like Brexit, Covid, and that fire at the micro-processor plant. It's a mess, really. My advice? Hang tight and keep pressing for updates. Sometimes, they're slow to trickle down, but hopefully, you'll get some clarity soon. Oh, and if you're still stuck waiting and need to transport your vehicle, I have solid experience with a car shipping company at www.shipvehicles.com. They sorted me out when I needed to move my wheels across the country.

Edited February 19, 2024 by AndyPhan