MMI my Audi Login Issue: solved.

[X111TAV]

Hello everyone, I thought I’ll share something here with people that might experience same problem as I did. Recently I’ve got a message on my MMI saying I have to enter my user login details again for some reason and I was not been able to do that. Every time I was putting in my email address and password, a message would come, saying: You could not be logged in at this moment, try again later. Or something like that. I’ve tried everything, log out from My Audi app, log back in, clear catch on my storage for Audi app, delete the Audi app, add new user, remove user key, literally everything I thought would help. Nothing worked, and I was driving my car under guest user for a while until today when I had enough of it and sat down again and started from the beginning, determined to crack this issue and I succeeded. What I did was: 

1. Delete the app on the IPhone. 

2. Reinstall the app back on the phone.

3. Reset the password via forgot my password after you type in your username.

4.. Remove the vehicle on My Audi app and add the vehicle back in, remember you need the vehicle identification code to do this. follow the steps from the app to add your car.

5.Factory reset your MMI or reboot to normal mode, you know, two fingers on RH on top of the screen. 
6. When reset has been successful, log in with select user, or add new user, login in using your username and the password which you have reset earlier. 
 

This is what I did and it helped me to login and my Audi app is working normal too. 
 

I hope this will help other people with the same issue I had. 
 

all the best 

[Steve Q]

This is fantastic advice thanks for this. I'm going to pin the post for other members 🙂

[Imey]

Thanks Tavi - this worked for me.