Hi guys. Was picking up my brand new SQ5 first edition today from Poole Audi. While going through the handover a warning msg kept coming up saying “Audio for outside (?) mode not working see dealer.” After finishing the handover the Sales guy refers it to Tech guy who informs me after looking at it he sorted it and all is fine. Wife and I decided to go for some food close by because we live in Weymouth about an hour away. On way there msg flashed up again. When we were leaving restaurant,msg flashed up again and en route back to dealer.

Long story short we have had to leave it with them (we have a Q3 loan car from them) to get on to Audi UK to find out how to fix it and don’t know how long it will take to sort. Good job the wife was with me or I might of blown a fuse. What I’m asking is should I be seeking some sort of good will jesture if and when they fix it?

Hello James,

No harm in seeking some token of goodwill, but I would doubt you will get much out of them. Let’s hope I’m wrong.

Kind regards,

Gareth.

1 hour ago, Sweetafton said:

What I’m asking is should I be seeking some sort of good will jesture if and when they fix it?

You have nothing to lose by asking, but I reckon your chances are slim. If there was genuine goodwill by the dealer you would not have to ask for it.

Thanks guys. That’s what I was thinking. 😩

I wonder has anyone else had this problem with there SQ5? What are people’s thoughts on Poole Audi also?

Update. The master tech from Poole Audi phoned this afternoon saying all done and I will be able to pick it up in the morning. I asked what work was done to fix the fault and was just told a total reboot 🤔. But assured me it has sorted it.

Guess I will just have to see for myself but I hope it has sorted it. As for a goodwill gesture, I can only hope 🤔

16 hours ago, Sweetafton said:

I asked what work was done to fix the fault and was just told a total reboot

That sounds like the old Windows solution to all problems: turn it off, then turn it on again and hope for the best. Fingers crossed it works in your case.

Picked the SQ5 up yesterday. The drive home was amazing and NO warning lights so I’m happy. Going through the boot checking everything is there and no tool kit. My last Q5 had one, jack, wheel bolt wrench and wheel alignment pin. The toeing eye is there and stuff for a flat tyre. So do they still come with a tool kit or not?

Also they are going to give me £250 as a good will gesture which I thought wasn’t bad. I did push for a two year service plan but they wouldn’t go for that. Anyway hopefully happy motoring from now on. Any thoughts on the tool kit guys?

No spare wheel, no tool kit James - goo and a compressor.

Regards,

Gareth.

A good result with the car James, though I can't help wondering why the fault was not picked on the PDI.

Cars aren't normally supplied with spare wheels nowadays, hence no tools.

Thanks guys. I know there’s no spare wheel but everything you read on line they say they do come with a tool kit. My last Q5 had a tool kit. That was a 2022 plate. Will email dealer tomorrow and see.

Yes I did ask when they did the PDI was the light on then. But they assured me it all came back clear. I think someone didn’t do their job properly and just covering it up. Anyway just going to enjoy it now. The tech in it is out this world.

What sort of tools were you expecting James, and why? There is nothing the average motorist can do in the event of a breakdown. Even a punctured tyre doesn't need to be removed to fill it with goo.

Whether the absence of a spare wheel can be considered as progress is debatable, but that's a different topic entirely.