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Escalate this with your insurance company. They paid the bill and Audi as the repairer are indirectly involved. Pre-tensipner is very much safety related and it needs to be right, as is the seat if they have screwed it up. The insurance company will be bound by an ombudsman I suspect, but you need to give the company the right to resolve. Avoid email. This is a call initially via their complaints process.

It's debatable, but in my view pre-tensioners are a part of the seatbelt, therefore if they activate at the wrong times they must be defective so how can one rely on them at the right times.

Evidently the car believes you have opened the door or released your seatbelt while the gearstick is in Drive, so possibly the switches on the gearstick and seatbelt are faulty. A scan on a decent code reader should identify the fault.

thanks for the feedback, the 2nd garage i spoke to seemed alot more in the know and knew a lot more about the set up of the suspension etc. I think on reflection maybe kwik fit looked at it and thought it wasnt worth their time? booked into local garage ( with 4.8 rating ) on friday for a second opinion - will let you know how i get on Thanks again

Hello Gareth I am not getting it done at Halfords, the garage I purchased car from i have used for years are spot on not the cheapest but there after service is bang on also quite a few guys I work with use a AUDI garage not main dealer but they swear by so I have got a few options up my sleeve

Kwikfit not umdertaking top arms on a multilink suspension vehicle says it all. This is bread and butter stuff. If its top arms, which can be diagnosed with worn bushes is straight forward for a well equipped garage. It's a steel bolt on an alloy strut. Heat first with induction ring. Obviously clean area first. The pinch bolt as its know can be a pain. Air hammer too as aluminium oxide corrosion siezes it solid. Klann make a specific tool, or even Laser have a cheap option. Lemforder or Meyle HD for arms, don't be fobbed off with anything else. Get tracking alignment afterwards.

The Audi dealer network is only as good as the individuals that work for it, and to be honest should be held accountable in terms of customer service. Your recourse is to to speak to the Service Manager or Aftersales Manager at the franchise if this is related to warranty work and request a full explanation. If its related to an accident and your own insurance company are involved, then involve them. All too often its the customer that's stuck in the middle.

As far as I can tell the Caymans are governed by British law, so your legal recourse should be to get the vehicle inspected by an independant body, then present the findings to the garage that did the work. However I do wonder if you are giving us the full story. You obliquely mentioned "the accident". Was the car in a major crash that twisted the chassis? Were you promised it would be repaired to new condition? Does the car meet whatever vehicle test requirements are in force locally?

slight update. I spoke to local garage and this guy seemed quite clued in. He said its a bit of an issue with these cars as its a steel bolt going through an aluminium carrier and if the bolt snaps when trying to remove it, then it can get quite costly quite quickly. He has offered to have a look at it on a ramp and see what he thinks the issue is - 2nd opinion kinda deal - fingers crossed

Kwik Fit. Good luck with that David!

WOW thanks Steve that is some knowledge! I will contact my mechanic, I know he would not do fix but he has a specialist. Thanks everyone, I will prob wait till the new year to do this however so will report back!

I have to admit I am one of those who put my front fogs on as when cars are coming towards me in dips even its so bight I get blinded and cant see the grass verge so need them to show me where its at, its as if the LEDs refract different or something also if you are coming up a hill and dips hit you I also think it takes longer for your eyes to adjust back as its almost piercing blindness and not much you can do about hills.

Hi, upon releasing the pressure sensor, only small air managed to escape. A split second. so upon disconnecting the ac compressor i can say the car drives 10x better, almost 100% if I’m honest. I believe previously the car was driving as if the AC was constantly on / under load. Will need to replace the compressor before summer. Thank you

Ok. It’s still happening then. As I have said my Q2 35TFSI is ok and I’ve not experienced this problem for quite some time. So what did I do? In the first place turning the Stop/Start off on every journey. However this was probably just masking the issue as on one occasion it happened again when I forgot to turn it off. Just afterwards I was preparing for a long journey and I wanted to upgrade the SatNav for a more up to date route plan. After some thought I realised that the AudiConnect app could do this. In fact I found FOUR updates on the app. I downloaded all four and guess what, no more problems! Obviously if VW/Audi have an update they must have recognised that there is, or was in my case, a problem. If so they have kept quiet about it. The way local and national Audi denied that there was a problem was/is inappropriate to say the least. I’ll repeat I have had no problems for something like 8k miles or more. The Q2 version is now what I thought I was buying. Hope this helps everyone else.

Thanks Tom, I think the ‘Look at me, I’ve got spot lights’ fad is now a bit ‘yesterday’. Annual fad with attention seekers has returned at dusk, where drivers (particularly in dark coloured cars) go as long as they can before switching the lights on. The latest around these parts is to drive p beyond the stop line at a red light. Seen some actually driving up to and slightly beyond the traffic light post! Seeking attention in another way. Sad, isn’t it?

Hi the O.E. injectors are Bosch but I am led to believe Delphi do them as well, there is nothing that you can change on them or clean unless you have specialist equipment, new injectors will need coding.

Hi the best people to go see for injectors are United Diesels, they are brilliant with advice and will give you options, as for doing it yourself if you have never tackled something like this before I would use a garage as the injectors go through a rubber seal on the rocker cover which will also need changing, the seals are cheap TPS but they will probably suggest you need new fuel feed pipes for the injectors which is rubbish as if you have someone who knows what they are about and wont over tighten them the old pipes will go again, from a personal point of view with that in mind your milage I would change all four as these are Piezo injectors and are very delicate and precise in operation, the old type of injectors had a detent ball and spring arrangement which when the engine was revved would bounce and overfuel hence black smoke, Piezo on the other hand are controlled by electrical current to make the Piezo slices expand and contract and never over lift the pintle this is supported by extra Venturi that are 0.6 which is finer than a human hair and these allow precise addition or decline of fuel up to five times in any given cylinder cycle therefore creating almost perfect fuelling, I have used Dipetane for a few years now, what a wonderful product, as its a hydrocarbon it absorbs water from the combustion process and burns it. Steve.

After almost a year of waiting for my Audi Q8 to be repaired by the official Audi dealership in the Cayman Islands, the car was finally returned to me - but far from fixed. What I got back was a vehicle with new problems, poor workmanship, and serious safety concerns. During the repair process, the dealership removed the driver's seat to access the battery located behind it. When they reinstalled it, they somehow managed to mount it incorrectly, leaving the seat visibly twisted on its tracks. It now sits crooked, off-center, and feels unstable while driving. Despite clear evidence of improper installation, Audi Cayman is insisting that the issue is "related to the accident" rather than their own mistake. Adding to the frustration, the seatbelt pre-tensioners on both the driver and passenger sides are malfunctioning. They continuously tighten and release - as if stuck in a constant loop. The dealership claims they can't calibrate the system because of the twisted seat, and there's no option to disable the pre-tensioners through the vehicle's MMI or any other control. The result is a car that feels unsafe and unsettling to drive. It's incredibly disappointing to see such incompetence and lack of accountability from an authorized Audi service center. The entire experience - from the endless delays to the careless installation and refusal to take responsibility - has shattered my confidence in Audi Cayman's ability to service the vehicles they sell. At this point, my biggest concern is safety. Is it even safe to operate a vehicle when the driver's seat is misaligned and the seatbelts are constantly tightening and releasing? I'm sharing this story to warn others and to hear from anyone who has dealt with similar issues - especially with Audi dealerships in small markets like the Cayman Islands where support and expertise can be limited.