Magnet

Hello Mark, Thanks for being in touch. I too would be dissatisfied with the issue you have with the passenger side seatbelt, and let’s hope a forum member with the same model year will respond and give some comparison. If this were mine, I would be wanting to progress this by escalating the issue, rather than accepting what you have been told. Of course, the car is under warranty, and Audi have the responsibility for proving there isn’t anything wrong with the car. My ports of call would be to search for another another dealer who has a similar model on stock, and show an interest in the car and make an appointment to view - assuming this is Covid possible. Obviously you will then establish whether that one is the same. It is worth bearing in mind, and pointing out as necessary that these cars are designed for the mass left hand drive market, and not the minority RHD, so you are really talking the normal driver side belt operation in real terms. Perhaps you could let us know how you get on. Kind regards, Gareth.

Thanks Ross. Now you will have to pardon my ignorance, but what actually reads 10% on your model? A battery condition/efficiency gauge? Irrespective of what this reading indicates, if a battery reliably turns the engine over at a speed adequate to start the car, then we must suspect the ‘gauge reading’ rather than the battery itself. Kind regards, Gareth.

Hello Ross, Irrespective of the old battery reading being low, did the car actually start OK? Also does the car start Ok with its new battery? Kind regards, Gareth.

Hello Phil, Thanks for being in touch. Not wanting to be unhelpful, but the answer to your very valid concerns rests with the supplying dealer, and obviously must be covered by the warranty. If this were mine, I would be booking this is for investigation and asking for a Covid-acceptable road run to demonstrate the issue. Perhaps you would be kind enough to come back to the forum to let us know how you get on. Kind regards, Gareth.

Hello Anthony, The all important question here is - who serviced the car for you ? Audi were/are still recommending the use of Quantum Longlife 3 where vehicles are serviced on the Longlife schedule. GTX? As a matter of interest, what brand of oil filter ( and air and pollen filter) has been used? Kind regards, Gareth.

I don’t see this as an issue, since they are likely to trace it through the VIN. Repeating :- Just to save you a return journey - V5 and some proof of your identity. Kind regards, Gareth.

Hello Nellie, Blinking heck, now you tell me after I have written all that! Only joking. Make sure you read the small print, and dare I say, the large print in your case. Small print contains large detail. Kind regards, Gareth.

Hello Kevin, Are you talking about print outs for a car you own? If so, this should be simple via. a trip to your local dealer, armed with a copy of the V5 and prof of identity. If for a car you are interested in buying, this is more difficult I think. If this is the case, are we talking about a car for sale in your locality? Generally, dealers are reluctant to divulge service history to anyone other than the registered owner, or I guess ‘current keeper’ if the car is currently held on sale by a dealer. If it’s main dealer sale then obviously this should be a problem. I think you need to give us more detail Kevin. Kind regards, Gareth.

Hello Nellie, I think you are right in questioning (everything) before signing anything. When you say you are picking the car up next week, we must assume that you have already signed something which links your name as a customer, to order a car for delivery. If you believed your were buying the car on PCP but now think it’s ‘purchase’ will be via. HP, then either the dealer hasn’t explained the mode of purchase in a way in which it has been adequate for you to understand, or you (understandably) simply don’t understand it. So at this point, you are wise in taking a step backward and doing some homework before signing any contract. If I were in your position, I would be first asking questions at the dealership - worth writing down what concerns you so you don’t forget to ask something which is important. Obtain a draft copy of what you will be expected to sign, and study it. My next port of call would be Audi UK and seek clarification on anything you are not absolutely sure about. Third port of call - CAB - armed with you draft copies, and answers to you homework questions, and seek their advice. Finally, if you are still unhappy/confused about anything, then delay collection and signing until you are fully equipped with the answers to all the questions which concern you. Yes, I know they will tell you you have a cooling off period, but better not to get yourself in the hot water in the first place. As I say, I think you are being wise at this stage. Kind regards, Gareth.

Wesley, bless him, has not returned to the forum since he last posted his request for assistance, so no one benefits from his progress, or the worth of the forum’s advice.

Hello Zee, The fact that the brake pad light has come on, is not good news in terms of the car’s maintenance history. Most main dealers or independents will normally advise pad renewal at the time of service, if they believe the limit will be reached before they next service the car. Anyway, yours need renewing, and I notice you are seeking advice on alternative ‘OE’ pads. The question I need to ask is why not use genuine Audi replacement ones? Would I be far out if I guessed the words ‘want cheaper ones’? If so Zee, then I would question your long term logic, by wishing to do a cheaper fix. Why risk alternatives? Story:- Our humble A3 had it’s first set of replacement pads of aftermarket OE ones. Within weeks of bedding these in, it was obvious that the brakes were nowhere as sharp as they were, and we decided to throw these away, and to revert to genuine VAG ones. Braking efficiency returned to normal. Now at 160K, this car has never had anything other than VAG brake pads, and the brakes still impress. Lesson learned as far was we are concerned. Audi pads at discount? You could try Audi Parts Direct at Cardiff ( part of Cardiff Audi/ Mon Motors) - no personal connection, or you could try TPS. Kind regards, Gareth. Are you going to replace the discs? If the price of Audi discs frightens you, you could try Brembo.

Thanks Cliff. I can’t hear it at all! By what you say cliff - similar to a loose/ flapping engine undershield perhaps? Just another guess! Kind regards, Gareth.

Hello Zara, Sorry, but your recording doesn’t work in my system. Re. costing if (in caps) it turns out to be a top mounting - sorry, but I would need to search the part cost, and know your independent’s hourly rate. I say if, in caps, since any attempt to diagnose the actual source of the noise will just be a stab at it, and it’s highly unlikely that anyone on here will be able to make an accurate diagnosis, without examining the car. If it were mine, I would be just taking this one step at a time - the first step is to arrange for the car to be road tested and inspected. Perhaps you could let us know how you get on. Kind regards, Gareth.

Hello Zara, I fear making the correct diagnosis of the cause of your noise - once we have more details - is likely to be a bit of a black art, without examining the car. I can see that you have had the car inspected by a couple of garages, which is reassuring, this this car is trying to tell you something! If it were mine, I would be looking up a locality Audi independent and asking them to inspect the car. It’s likely there will be more expertise and experience there. My stab at it based on your description so far - possibly ( in caps) suspension leg top mounting, but a guess it is obviously. Kind regards, Gareth.

Thanks Nicola, It must be appreciated that a high percentage of used vehicles will have suffered damage to some extent through their lifetime. It’s the severity and extent of this damage, and the way in which it has been repaired, which are the all important factors. From the photos you give us, it seems (obvious?) that your car has suffered some damage, and it would appear that this damage - the extent of which we don’t know- probably hasn’t been well repaired. You must appreciate Nicola, that no one on this forum has the opportunity to actual examine the car - as you do - and we can only take a stab at assessing the true situation from some photos you have supplied. So it’s been damaged, no big deal? Extent? Everyone cringes at the thought of buying a ‘write off’, but vehicles are declared to be ‘beyond economic repair’ dependent on their retail value at the time, so a dent in the wing and cracked bumper on an older car could render it beyond economical repair. Insurance companies now categorise damage to give an indication of severity and this should be recorded against the car’s searchable record. Having said that, if you scrape the side of your car, and decide not to claim on your insurance, and get Fred down the road to apply some filler and a lick of paint, then that obviously it won’t be recorded. Your particular situation:- If you bought it from a car retailer then they should have ‘HPI’ checked the car before sale and notified you if it had been declared beyond economical repair. If you now want to check the car’s history, you will have to pay for that search ( a number of on-line companies do this). If it turns out it is a Category x damaged car, then I would guess you have some redress. If it isn’t, then the onus was on you at the point of purchase to check the bodywork. If you weren’t equipped experience- wise to do that, then it would have been wise to have employed someone who was. Unfortunately that is the fact of it when examining the cosmetics of any secondhand item. Where from here? If it were mine, I would be seeking advice/estimates from a trusted local bodyshop. Perhaps you could update us on how you get on, and whether the forum advice has been of any help. Kind regards, Gareth.

Wonder why tyres, if the noise is only on one side Kev? Kind regards, Gareth.

Hello Nicola, Thanks for being in touch. This looks like poorly repaired accident damage where the filler and/or paint used has shrunk over time. Kind regards, Gareth.

Sorry Simon, but it’s getting very difficult to advise you where your redress is, since we don’t know whether the car was OK after the main dealer fitted the cameras, but has given problems only after the tracker was fitted. If that is the case then your main dealer will likely to be charging for any investigation and repair work, since the issue will not be their fault, but until you give us a clear order of who did what, when, and when the problem arose, then obviously everything is just assumption. Sorry, I don’t think I can advise you at this stage. Kind regards, Gareth.

Hello Simon, Sorry, but you are not telling whether these gadgets were fitted at the main dealer or not. Were they? Kind regards, Gareth.

Hello Craig, I think you are in danger of forming - indeed have formed- a conclusion that your issues are due solely to the tyres currently fitted to your car, when in reality you know the only difference tyre ‘height’ difference between your old model and this is probably an insignificant 14mm. If this were mine, I would be first swopping backs and fronts (as said) to see if that influences the vibration issue. I don’t think I would be visiting Kwik Fit at this stage if I were you, since you are minded that your issues all all tyre brand associated, and changing brands will solve it. Couple this, with KF’s understandable marketing and branch targets, and you are likely to be driving away with a new set of boots! I would do this stage by stage, but... Kind regards, Gareth.

Hello Simon, Many thanks for being in touch. When you say ‘they (who fitted to gadgets?) refuse to listen’ - who are ‘they’? Can we take it you have had this work carried out on your new car at the main dealer? Kind regards, Gareth.

Thanks James, Sounds a good idea to try to dry it out quietly. Hope it solves the problem. Kind regards, Gareth.

Thanks Jonny, That’s great. It just didn’t seem to make sense that you couldn’t get such a part anywhere, when the first port of call would have been your Audi dealer, not your garage - who obviously just hadn’t tried. Kind regards, Gareth.

Last call:- £34. + p&p as last resort. Does it fit others as well?? Please check the main dealer price to decide how cheap this is. Kind regards, Gareth.

Hello Vic, Thanks for being in touch. Some detail please! Are we to understand you are looking to obtain this part, but you have failed? If so, what avenues have you tried so far? Kind regards, Gareth.