Barrie P Driscoll Posted November 10, 2021 Share Posted November 10, 2021 I have a four year old SQ5 with a panoramic sunroof. It creaks like crazy, and despite it being under warranty from Audi they have told me that it’s not covered by warranty. I paid them £220 for a “sunroof service” which involved cleaning and special lubrication. Noise back back after two days! I’ve tried using foam tape etc. still creaks! Any suggestions as to likely areas to aim for? Thanks Quote Link to comment Share on other sites More sharing options...
Steve Q Posted December 5, 2021 Share Posted December 5, 2021 How and why is this not covered under warranty? Whst excuse did they give. You should have some warranty with the work they've done on it. Quote Link to comment Share on other sites More sharing options...
Barrie P Driscoll Posted December 8, 2021 Author Share Posted December 8, 2021 Unfortunately this is not a unique problem. The service dept manager told me that the sunroof maintenance and lubrication service may not cure it. If it didn’t then they would need to take the roof out and strip down the mechanism. Approx cost of £1k inc VAT. The sunroof is specifically not covered within the Audi used car sales package. So…. I will need to find a local experienced mechanic who charges rates that are more reasonable than my local main dealer Quote Link to comment Share on other sites More sharing options...
Steve Q Posted December 9, 2021 Share Posted December 9, 2021 On 12/8/2021 at 5:26 AM, Barrie P Driscoll said: Unfortunately this is not a unique problem. The service dept manager told me that the sunroof maintenance and lubrication service may not cure it. If it didn’t then they would need to take the roof out and strip down the mechanism. Approx cost of £1k inc VAT. The sunroof is specifically not covered within the Audi used car sales package. So…. I will need to find a local experienced mechanic who charges rates that are more reasonable than my local main dealer Please keep us posted on how you get on. It's very naughty it's not covered under warranty. If you bought the car recently on finance you might be able to contact the finance company to try and go down the "not fit for purpose" route. Quote Link to comment Share on other sites More sharing options...
steve parker Posted March 3, 2022 Share Posted March 3, 2022 hi barrie just wondering if you sorted the sunroof problems, i also have the same issues with my 2015 q5 which i have had for 6 months, the garage have had it back 3 times and failed to cure the creaking, any feedback would be appreciated thanks steve by the way i,m in devizes too Quote Link to comment Share on other sites More sharing options...
Barrie Driscoll Posted March 6, 2022 Share Posted March 6, 2022 Hi Steve, it’s a small world! I’ve decided to use thick automotive grade 20mm width foam tape around the insides of the roof area where the glass meets the sides plus the rear of the roof area where it meets up with the rear glass roof section. It seems to have worked and the creaking noise has reduced by about 90%. Seems a design and/or installation build issue I used to have a BMW X5 with a panoramic roof. Never had a minute’s problem with that. In fairness though, the SQ5 is faster and handles better. Quote Link to comment Share on other sites More sharing options...
CamRochester Posted June 4, 2023 Share Posted June 4, 2023 On 3/6/2022 at 8:14 PM, Barrie Driscoll said: Hi Steve, it’s a small world! I’ve decided to use thick automotive grade 20mm width foam tape around the insides of the roof area where the glass meets the sides plus the rear of the roof area where it meets up with the rear glass roof section. It seems to have worked and the creaking noise has reduced by about 90%. Seems a design and/or installation build issue I used to have a BMW X5 with a panoramic roof. Never had a minute’s problem with that. In fairness though, the SQ5 is faster and handles better. Would you mind taking a pic of what you’ve done? Want to do the same on my Q5. Thanks Quote Link to comment Share on other sites More sharing options...
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