Hi AOC,

I have been experiencing difficulty with my dealership who is adamant that my rear o/s suspention that has been misting for 8+ months, and progressively getting worse with squeaking becoming more pronounced under load - does not meet criteria for a warranty claim - I have All-in from Audi.

The issue was first highlighted by Audi in October 2024, and again in early June 2026 - both instances documented in an Health Report and Audi video / picture.

I addressed this issue earlier this month with a Sales Manager in the absence of the After Sales Manager, who stated it does not meet criteria for a warranty claim - no details of this criteria shared? Instead, I was advised that the best that could be done is to clean the area and reassess in 2-3 months, which I reluctantly agreed to with a picture before any cleaning for my reference.

In the interim I contacted Audi Warranty and attached both Health Reports and a still image for their attention - I received the following reply: 

Thank you for your email.

Regarding the suspension component, this is a part that may potentially be covered under warranty. However, coverage is dependent on the diagnosis and the root cause of the failure. At this time, no warranty claim has been submitted for this issue.

To proceed, please have the garage submit a formal claim. Once received, our technicians will review the details and begin the claim process accordingly.

I put the above to Audi UK Customer Services and had the matter escalated to the Audi Executive Office - with the later referring me back to the dealership to be offered an explanation why it does not meet criteria?! NO support from the Executive Office who did not seem to have read the complete chain of emails.

Any advice or guidance AOC?

Edited June 26, 2025Jun 26 by Dusk2Dawn
Further detail added

Id recommend you get a second opinion from another Audi dealership as well as from an Audi independent specialist. 

Then contact the motoring ombudsman. You'll be waiting 6 months for a reply though. 

I agree a second opinion would be worthwhile, however I think you will be very lucky to win a warranty claim on a six year old car.