Hi all,

Sorry I've tried to find if this topic has been discussed before but couldn't find it.

My car isn't communicating with my phone app so I currently cannot remotely control the climate control, see my current battery charge etc...

Below are the following steps I have tried to resolve it:

1. Delete cache from app in my phone. 

2. Log out and back into the app on my phone.

3. Uninstall and reinstall the app on my phone. Fault persists. All of the data is stuck on the same numbers despite completely reinstalling the app (like battery charge is stuck on 69% and hasn't updated for weeks).

4. Reset the MMI by holding the volume button for 20 seconds.

5. Tried to unlink my account from my MMI in the car (This failed giving me an error message on the MMI screen).

6. I have logged the issue with Audi MMI Technical support. However, they simply just logged what I have tested. It has been with 3rd tier support for a few weeks now. Getting nowhere with it...

With step 5 failing, this tells me it's an issue with the car and not with the app. It's as though the SIM card module isn't communicating or is frozen. 

I have looked into temporarily removing the fuse for the sim card module (in the hope this might reset it). However, the fuse numbers don't seem to match up to what is in the manual (or online) so I didn't do this step.

Does anyone know if removing and reinserting the fuse for the SIM card module will resolve the issue? I've heard there's a backup battery for the SIM card module. Which fuse is it? I have a UK RHD vehicle.

Or could it be something completely different?

It's doing my head in!!! 😂😂

Any help will be massively appreciated.

My car is a 2020 e-tron Technik 50 Quattro.

Thanks!!!

Has your paid subscription to Audi lapsed?

5 minutes ago, cliffcoggin said:

Has your paid subscription to Audi lapsed?

No it's got a few years left on it yet.