Hi all,
A general point about all this. I'm retired, but I worked in IT all my life going way back to the 70's.
I know the MMI software must be very complex to manage and maintain, having to be able to work in and service a wide range of car models each with a wide variety of different programs/functions as well as options and add ons needing a central place for settings and adjustments plus deeper engineering functions for diagnostics etc.
I assume there is a significant sized team of software developers designing and developing sections within the MMI suite of programs. All changes must be coordinated carefully and to strict rules in order that overall stability and function is maintained when changes are made to any particular feature.
It's a fact that full and proper testing of the MMI Software has not been carried out successfully if bugs like this occur on cars rolling off the production line. However, if/when they do there surely has to be a super high priority on finding the fault and generating a temporary software "fix" to resolve the issue until the next fully stable official version of the MMI is released and automatically installed on every car out there. Practically, if the fault is not horrendous this "fix" can just be made available to those customers who find the fault and complain. This is not ideal but is how some software companies operated back in the day.
I'm guessing this is a similar situation where, to put it simply, Audi seem to have mentioned two dates for the resolution of this problem. One mid August, one December 2024.
I would guess (hope!) that there is a possible temporary fix (August date) and a general updated MMI version (December date) planned. Front desk Service staff are probably not aware of how these things work and end up giving different versions of what's happening. Obviously this is not at all ideal to us customers.
This is just my opinion and guesswork.
Anyway, fingers crossed we get our cars sorted. Sorry if I went on a bit!