Audi’s service plans are very expensive. They are designed to appeal to new owners and usually a bolt on package that some people accept at purchase, especially when spending thousands on a car. The reality is somewhat different. Let’s break it down. The basic plan is £719 for two years. That buys you an oil service (basically oil and filter) and an inspection service (oil, air and pollen filter) every 9,300 miles. I’m sure there was a query on the site recently as it didn’t include spark plugs. Usually due at 40k miles. https://www.audi.co.uk/en/owners/service-and-maintenance/service-plans/ Main Audi dealer doesn’t not buy expertise. Like Frank, I moved away from main dealer garages probably 30 years ago. I can see past the branded coffee cups and courtesy wash and vacuum, and know that the £200+ per hour rate, a fraction will go to the technician. The rest pays for the franchise running costs, plus a healthy profit. As the car is new, then find a garage you trust, preferably Audi or VAG independent that know what they are doing. I’ve had similar experiences with BMW as my wife has a i3 REx. Great car and the support or rather lack of it from the main dealer was evident when there was an issue withe the generator engine. They failed to fix after three attempts. That was their master tech too. Spent over £1k and said never again. Bought ISTA software, so service both my wife’s car and VCDS to run my own. Not suggesting you break out the spanners. Maintain the warranty, especially if the car is is mild hybrid. That tech is increasingly complex. Anyway enjoy that new car feeling.