I now have an update from Audi UK and my response is below, by way of an update:
Dear Mr Hayward
I hope all is well?
Thank you for your email.
Thank you for sharing the experiences of other Audi owners and taking time to review this in your own time. While I fully appreciate your experience, I am unable to predict future faults of the car. I would like to assure you that we have fully taken on board your comments and viewpoints regarding your most recent experience.
Please rest assured, your thoughts and suggestions will be fed back to our design team regarding the alert messages on the dashboard. Often changes are made off the back of customer comment and feedback.
While we are unable to change what has happened, we can definitely restore your faith by offering a gesture to recognise your experience. Therefore, please can you advise what we can do for you?
Please note, any escalations to Audi Germany will be redirected back to the UK team, i.e the Executive Office as your vehicle is UK registered, therefore will faull under our jurisdiction.
I await your response.
Dear Feranza,
Thank you for your response but I am still not getting a straight answer.
Firstly, I do not know if there is a misunderstanding but I am not expecting you to predict future faults in my car. I accept faults and components fail from time to time. My whole argument is the lack of warning from the vehicle to the driver.
My question remains unanswered ‘ Why does Audi think it unnecessary to provide a ‘no charge’ indication?
You indicate that Audi UK have taken on board my comments and suggestions but the car is designed in Germany. Can you tell me if Markus Duesmann is still with the Group or has Gernot Dollner taken his place ?
Have my comments been sent to either of these two gentlemen?
From what I understand there maybe up to 50,000 vehicle in the UK which could suffer similar faults. If this is the case what is the Board of Management responsible for Technical Development and Product Lines in Audi AG doing about it, or going to do about it?
You tell me that even if I write to the Board of Management my communication will come back to Audi UK, because my vehicle is UK registered. However these faults are appearing in Audis all over the world which were designed in Germany. Until I have a positive response that Audi AG know about this and are taking positive action I consider that direct communication with Audi AG is the only way of obtaining straight answers.
Thank you for continuing to ask me what financial gesture would placate me, however that is secondary to obtaining a positive answer that AUDI AG are developing a fix which will be available within a reasonable timescale. In the meantime it would be appreciated if you could provide me with the email address for the PA of the person who now has Board responsibility.