Many thanks indeed Chris,
Sounds as if you have a very structured and comprehensive history, and a forward plan.
Since the photos are as it was in 2021, I must say I too would have been seriously dissatisfied with a rejection with that.
Not wishing to add to your court costs concerns, could you check that you won’t need a professional report on the roof condition as shown in the photos, and the presence of that person at court on the day? As I understood it, that was certainly advantageous.
Companies do not favour such actions, and it wouldn’t surprise me that your experienced neighbour and family member would be of the opinion that they usually settle out of court to avoid precedent.
Just for background:- Not sure about the Motoring Ombudsman, but the utilities Ombudsman system is funded by the 6 or so largest suppliers! Independent? Depends how you look at it.
Good luck, and we would be grateful if you could keep in touch as things progress,
Good luck and kind regards,
Gareth.