It's inevitable that the more complex one makes a machine, and modern cars are extremely complex, the more prone it is to failure unless built and maintained with levels of quality assurance that are unaffordable to individuals. That is why airliners cost many millions of pounds to buy and to maintain. There's a lot to be said for simplicity when it comes to reliability.
Like Richard, I stopped going to Audi dealers for maintenance and repairs years ago because they were too expensive and too incompetant. Their electronic diagnoses are all very well when they work, but the technicians do not seem to have the practical experience and rational thought processes to fall back on when the computers don't work.
Independant VAG specialists were my choice. They combined the intimate knowledge of a specialist with a level of service long lost by the large corporate dealers. If you can find one make him your best friend.